Rental terms

Booking & deposit

A $50 booking deposit reserves your delivery and pickup dates, and it is applied to your total. Nothing is charged on this website: after you submit a booking request we call you, usually within one business day, to confirm the details and collect the deposit.

Your dates are not locked in until that call. If we can't serve the date you picked, we'll offer you the closest one we can.

Payment

The balance is due at delivery. We keep a card on file for incidentals such as damage, loss or a rescheduled pickup. We only charge it if one of those actually happens, and we tell you first.

Cancellations & changes

Cancel more than 48 hours before your delivery window and your deposit is refunded in full. Inside 48 hours, the deposit covers the trip we had already scheduled. Call us and we will move your dates instead wherever we can.

Delivery & pickup

You pick both dates, a delivery day and a pickup day, each with a morning or afternoon window. The rental runs from the delivery date to the pickup date you chose, anywhere from 1 day up to 42 days.

Two weeks are included. Shorter rentals cost the same. Longer rentals are billed in whole extra weeks. An extra week is charged whole: a 15-day rental is one extra week, and so is a 21-day one. You can add up to 4 extra weeks online. Call us for anything longer.

Please have the totes emptied, lids on and stacked in one spot for pickup. If the equipment isn't ready or nobody can let us reach it, a $35 rescheduling fee covers the second trip. A phone call ahead of time is free. We'll simply reschedule.

Inspect at delivery

Look the equipment over when we drop it off. If anything is cracked, missing a lid or otherwise not right, tell us within 3 hours of delivery and we'll swap it. After that, the equipment is considered accepted in good condition.

Damaged or missing equipment

Normal moving wear is expected. We're not going to nickel and dime you over a scuff. Equipment that is broken, unusable or not returned is billed at $10 per tote and $30 per dolly.

Totes are for household and office goods. Please don't use them for hazardous materials, anything wet or leaking, or loads heavier than you can safely lift.

We rent equipment. We don't move you

Texas Tote & Go is not a moving company. We deliver and collect rental equipment; packing, lifting and transporting your belongings is up to you or the movers you hire. We aren't responsible for the contents of the totes or for damage to items packed in them.

Questions

Call (936) 407-5667 or email txtoterentals@gmail.com. We answer our own phone.